Introduction - Telephones can be one of the most frustrating aspects of work for many people. Participants in this program will learn how to estimate telephone demand by call type, provider and time of day. You will also learn how to apply different resources at different times of the day and day of the week to satisfy the demand. Learn how to use voicemail systems to improve patient service and staff productivity. Find out how to use alternatives to the telephone for effective communications and learn about the latest technology in telephone systems. This program is designed for all management and staff.
This Practice Management Audiocast Presentation includes ...
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This Audiocast is of a recent Live Webconference presented by Economedix;
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Your registration fee covers the ability for you and your practice to view this presentation for one year along with various course handout materials;
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The ability for ACS Fellows and practice managers to e-mail follow-up questions to Economedix Practice Management Advisors for personalized responses;
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Co-Sponsors - The American College of Surgeons (ACS) and The Professional Association of Health Care Office Management (PAHCOM).
Course Objectives - Completion of this Practice Management Course will provide:
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Use checklists, policies and procedures for managing the telephones;
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Understand techniques for maximizing patient satisfaction and minimizing staff frustration;
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Use automated phone systems in patient friendly ways;
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Analyze telephone demand and set up systems and policies that reflect differing demands at different times;
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Use templates and other forms for maximizing and documenting telephone policies and procedures;
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Determine alternatives to using the telephone for carrying on business of the practice.
Accreditation - The American College of Surgeons is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education to physicians.
Credits - The American College of Surgeons designates this educational activity for a maximum of 1.5 category 1 credits toward the AMA Physician's Recognition Award. Each physician should claim only those credits that he/she actually spent in the educational activity. PAHCOM has pre-approved this educational activity for 1 CEU towards the PAHCOM CMM designation. To earn the credit, participants must complete the combination Evaluation / CME - CEU Form, that is included in the course materials, and FAX this form back within seven days following the date of the teleconference.
Faculty - The faculty for the course is Mr. Tom Loughrey, MBA, CCS-P. Mr. Loughrey is Chairman of Economedix and a noted practice management consultant to physicians, medical offices and medical societies. For over a decade, Mr. Loughrey has provided consulting services to the College as a part of the Consultant’s Corner at the annual ACS Clinical Congress and regularly is engaged by ACS to speak and teach at meetings and workshops throughout the country.
